UKG, the AI-first Workforce Operating Platform for HR, payroll, and workforce management, today announced its latest Quarterly Platform Innovation release, introducing new AI capabilities that help HR leaders turn workforce intelligence into action across the frontline. Leveraging UKG’s intelligent platform, these innovations help address three of the hardest challenges for CHROs in frontline workforce operations: reducing administrative friction for frontline employees, hiring at scale, and paying people accurately. Together, these innovations advance UKG’s vision for AI in HCM: moving the industry beyond disconnected features to a cohesive workforce system of action.

Interactions across hiring, scheduling, pay, and workforce management create workforce context that helps organizations better understand what is happening across their workforce, anticipate change, and act with confidence. UKG Bryte™ is powered by the UKG® Workforce Operating Platform, where HR, payroll, workforce management, and AI operate on a unified foundation built for frontline execution.

“Frontline work is where strategy becomes execution, and where decisions around people, compliance, service, and trust happen in real time,” said Suresh Vittal, Chief Product Officer at UKG. “CHROs need AI that does more than inform. They need AI that uses context to orchestrate action and help people move work forward. That is what UKG has built with our Workforce Operating Platform: a system of action for the frontline.”

UKG Introduces Industry-First AI Experience Designed for Frontline Workforce Actions

Frontline employees experience work differently. A nurse, store associate, warehouse employee, or technician may be moving between locations or have only seconds between tasks. For CHROs and operations leaders, supporting the frontline means giving employees technology that works within that reality, rather than asking them to step away from work to navigate systems and screens.

With Bryte Voice, UKG introduces an industry-first voice-enabled AI experience designed for frontline workers that lets people use Siri or Google smart assistants to open UKG Pro® to ask questions, get information, and complete 12 voice actions at launch, with new actions planned for upcoming platform innovation releases. Examples include:

  • “What’s on my schedule for the rest of the week?”

  • “Where am I working today?”

  • “Who from my team is working with me today?”

  • “Is there anything wrong with my timecard?”

  • “Do I have enough vacation to take next week off?”

  • “I need to change my direct deposit.”

WATCH: Bryte Voice Transforms Frontline Workforce Interactions

“Voice AI is bigger than convenience. It’s about trust in frontline work and the people doing it,” said Jason Averbook, veteran HCM analyst and Co-founder of Now to Next. “When technology lives in the flow of a nurse’s shift, a store associate’s day, or a technician’s route — instead of pulling people away from those moments — it sends a clear message: their work matters more than the interface. That’s trust. Every extra click, search, and handoff creates friction. But when tools are intentionally designed for how frontline work actually happens, confidence goes up, burden goes down, and work moves.”

UKG Uses AI to Help Recruiters Hire at Scale

UKG is advancing AI where HR leaders face some of their highest-stakes operating challenges: filling critical frontline roles and ensuring people are paid accurately. Across hiring and pay, UKG helps teams move from workforce signals to better decisions and faster action to improve staffing speed, payroll confidence, employee trust, and operational performance.

For high-volume hiring, UKG helps reduce administrative friction while keeping recruiters in control. AI-assisted job recommendations help candidates find relevant roles, while AI-generated profile summaries and bulk apply can help HR advance as many as 100 candidates through the process at a time, critical for high turnover roles or when a new location is being opened.

UKG Further Improves Pay Accuracy with Agentic AI

For payroll, UKG helps teams identify potential issues before payroll is finalized, a critical priority as payroll accuracy becomes a boardroom issue for HR and finance leaders alike. 2026 UKG research shows organizations can lose up to 4% of annual revenue to payroll errors caused by inaccurate data, manual processes, fragmented systems, and potential fraud. With agentic AI enhancements, administrators can use natural language to investigate pay activity, review pay history, and validate payroll with greater confidence, helping reduce corrections, strengthen employee trust, and protect accurate, timely pay.

Frequently Asked Questions:

What is UKG announcing in its latest Quarterly Platform Innovations?

UKG’s latest quarterly release introduces three AI innovations for frontline workforces: Bryte Voice, a voice-powered interface for Siri and Google Assistant built into UKG Pro; AI-powered high-volume recruiting with bulk apply for up to 100 candidates at a time; and Agentic Pay, which helps payroll teams identify errors and validate pay before each pay run.

Why do frontline workforce operations matter to business executives?

Frontline workforce operations directly affect labor cost, compliance, service levels, employee trust, and customer experience. In large, complex organizations, workforce conditions can change quickly. Managers need systems that help them move from insight to action in real time. UKG helps organizations run the workforce dynamically instead of by a set of HR processes and workflows.

What is Bryte Voice, and how does it help frontline employees?

Bryte Voice lets frontline employees complete workforce actions — checking schedules, reviewing timecards, requesting time off, or updating direct deposit — using Siri or Google Assistant. Available in UKG Pro at launch with 12 supported actions, it reduces the need to log into a system or navigate menus, reducing friction for deskless workers in the flow of their shift.

How do UKG’s AI tools support high-volume hiring while keeping recruiters in control?

UKG’s recruiting tools use AI to surface job recommendations for candidates and generate applicant profile summaries for recruiters. Bulk Apply lets HR advance up to 100 candidates at once, cutting time spent on repetitive steps. Recruiters remain in control of decisions while the platform handles administrative volume — particularly valuable for high-turnover roles or new location openings.

What does “agentic pay” mean?

Agentic pay is AI that assists payroll teams by proactively helping to investigate pay activity, identify potential errors, and recommend validation steps using natural language — before payroll is finalized. Unlike traditional payroll software that produces reports for manual review, agentic pay helps surface issues earlier and reduces the manual steps required each pay period.

How does UKG help payroll teams improve payroll confidence and pay accuracy?

UKG applies agentic AI to payroll investigation and validation, letting teams use natural language to review pay history, compare periods, and surface issues before payroll closes. According to 2026 UKG research, payroll errors can cost organizations up to 4% of annual revenue. UKG helps reduce that exposure while keeping payroll professionals in control of every decision.

About UKG

UKG is the Workforce Operating Platform with unified HR, payroll, and workforce management, built to solve the unique challenges of frontline work. Powered by people-first AI and decades of labor data, UKG turns workforce intelligence into real-time decisions around staffing, pay, compliance, and productivity, enabling every worker to confidently take action as work happens.

That’s why more than 80,000 organizations worldwide trust UKG to run their workforce — not just manage it. To learn more, visit ukg.com.

Copyright 2026 UKG Inc. All rights reserved. For a full list of UKG trademarks, please visit ukg.com/trademarks. All other trademarks, if any, are property of their respective owners. All specifications are subject to change.

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